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Customer Service Specialist - Product Line Parts

Job Type
Hayes, London
From £28,200.00 per annum
Job Ref
Date Added
May 1st, 2024

Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.

This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with their purchased landing gear process.

Role Responsibilities will include:

  • Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
  • Be primary point of contact between internal and external customers for Business Projects.
  • Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt
  • and timely basis.
  • Check customer orders for compliance with customer contracts and Business Project expectations and
  • communicate deviations to the affected stakeholders.
  • Perform daily routine customer follow up regarding their existing Business Projects.
  • Update and maintain database systems and quote logs.
  • Analyse customer complaints and provide appropriate actions.
  • Develop and maintain external customer relationship, organise customer meetings and customer visits.
  • Take initiatives for process improvements.
  • Perform other duties as required by business needs.
  • All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures.

Skills and Experience required:

  • Must have strong written and oral communication skills
  • Can read and understand customer contracts / specification and put in place action plans
  • for contract adherence.
  • Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP &
  • Data systems (such as SAP / AMOS etc.).
  • Experience of multi-tasking and relationship building skills.
  • Self-motivated with strong, adaptable, consultative selling skills.
  • Representational abilities in terms of corporate/commercial awareness - face to face contact.
  • Ability to work under pressure and to tight deadlines.
  • Analytical and flexible approach to work.
  • Basic understanding of different cultures

Why Lufthansa Technik Landing Gear Services? Here are some of their benefits and rewards:

  • Competitive Salary Package
  • Discretionary Bonus Scheme
  • Discounted Flight Benefits
  • Reduced Gym memberships Retail and Hotel Discounts
  • Seasonal Company Events

Day shift with some overtime starting earlier or finishing later to adhere to customer business working hours.

From £28,200 salary.

If you are interested in the role and want some more information, please contact Becky on 01329 745 931 or email

Interviews are being held shortly.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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