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Customer Service Advisor

Job Type
Cannock, Staffordshire
From £11.44 per hour
Job Ref
Date Added
May 22nd, 2024

Job Title: Customer Experience Advisor

Start Date: June 3rd

Contract Length: 2 months, potentially ongoing

Rate: £11.44 per hour

Location: Kingswood, WS11

Role Overview:

We are seeking a dedicated and professional Customer Experience Advisor to join our team. The successful candidate will be responsible for responding to inbound customer inquiries efficiently and ensuring 100% customer satisfaction regarding rates, services, and invoice queries. You will handle service failures in accordance with company performance standards.


  • Provide timely and professional responses to customer inquiries, ensuring service failures are minimized.
  • Communicate via various channels including phone calls, live chats, text messages, Salesforce cases, and email, adhering to escalation procedures.
  • Gather and compile information to handle queries efficiently between call takers and other customer service teams.
  • Provide rates/quotes, proof of collections, assist with invoice inquiries, and handle general queries.
  • Conduct customer reviews to ensure satisfaction with services.
  • Handle director complaints and referrals from various sources professionally to improve customer satisfaction and loyalty.
  • Build strong relationships with internal and external customers.
  • Perform administrative tasks such as logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support, and managing waste transfer notes.

Performance Measures:

  • Maintain high levels of customer satisfaction.
  • Ensure timely and efficient handling of all customer inquiries.
  • Minimise service failures and effectively manage escalations.
  • Foster strong relationships with customers and internal teams.

If you are a motivated individual with excellent communication skills and a commitment to customer satisfaction, we encourage you to apply.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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