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Customer Service Advisor (Reading)

Job Type
Contract/Temporary
Location
Reading, Berkshire
Salary
From £14.02 per annum
Job Ref
BBBH145601_1718026470
Date Added
June 10th, 2024

CUSTOMER SERVICE ADVISOR

Carbon60 are looking to recruit a Customer Service Advisor to work for a large utilities company based in Reading on a temporary ongoing basis.

ROLE: Customer Service Advisor

SALARY: £14 p/h, circa £27,000 per annum

JOB TYPE: Ongoing contract, initially 3 months with extension likely

LOCATION: Reading (RG1)

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.

THE ROLE:

  • Telephony-based role where you will be on the phone speaking with customers and by email to resolve outstanding account balances.
  • Sending information requests to customers and managing responses.
  • Make outbound calls to gather the relevant information and updating the systems and customer accounts.
  • Identify and resolve customer issues, escalating complex cases to appropriate departments when necessary.



THE SUCCESSFUL CANDIDATE:

  • Excellent IT Skills
  • Very confident with a professional and engaging telephone manner - will have a strong telephony background
  • Self-sufficient with an excellent attention to detail and strong accuracy
  • Excellent verbal and written communication skills.


Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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