2nd Line Support

Job Ref: 59188
Sector: Technology
Job Type: Permanent
Date Added: 19 February 2019
  • London, England, UK London London GBR w1w 7ef
  • Competitive
  • Liam Mourier
  • 01296 311427
Carbon60 https://www.carbon60global.com https://www.carbon60global.com/-/media/carbon60/images-buttons-logos-and-graphics/logos/carbon60/logo.jpg

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Position: 2nd Line IT Support

Location: London

Basis: Permanent

Salary: £30k

We are looking for a 2nd Line Support Technician to work in Central London. The ideal candidate will have at least 12 months' experience at 2nd level and will have experience in network support. You will also be required to visit branches off-site, to assist with move ins / outs and office moves.

Key Accountabilities

  • Based at a Central London location, you'll be on hand to help our Head Office team with all their IT issues and resolve or escalate them as appropriate.
  • Liaising with outsourced support partners to troubleshoot, test and resolve issues for our diverse client base across our portfolio of Multi-tenant office buildings.
  • You will ensure that our communications rooms are kept tidy and patching work is carried out to a high standard and that records are maintained to ensure easy troubleshooting.
  • To ensure that we continually meet and exceed our clients IT service and support expectations.


  • Other relevant professional qualifications
  • LAN / WAN networking qualifications
  • Avaya telephony, basic Admin & troubleshooting of IP office and S8300 systems


  • Strong customer facing and communication skills
  • Extensive knowledge of Local Area Networks, Wifi, Operating systems and Network Printing
  • Microsoft and Apple Operating Systems, MS Office and Outlook - all versions
  • Good working knowledge of Wi-Fi and various Soho router/firewalls needed

Skills / Abilities

  • Good network trouble-shooting skills i.e. VLAN and WAN, with Fortinet and HP procurve switch admin.
  • Scheduling and planning skills, with the ability to prioritise
  • Excellent communication skills and negotiating skills at all levels

Please apply for this position below or call 01296 311427

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

21/03/2019 16:58:39
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