Customer Service Officer

Job Ref: 59618
Sectors: Technology, Engineering, Aviation
Job Type: Permanent
Date Added: 02 May 2019
  • Bristol, England, UK City Busines Park, Easton Road Bristol Bristol GBR BS5 0SP
  • £26,000 - £28,000 per Annum
  • Ben Hastings
  • 01329 227000

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Customer Service Officer


Carbon60 are currently seeking a Customer Service office to join a large and interesting manufacturing business based in Bristol. Ideally applicants will have experience in a customer service focused role within a manufacturing, production, automotive, aerospace or engineering environment.

Main Responsibilities:

  • Processing sales orders and completing forecasts (using both EDI and Manual entry into the ERP platform)
  • Daily interaction, relationship building and management of global Customer accounts
  • Expediting customer orders and liaising with production to ensure OTD to customer
  • Negotiate and manage customer expectations including lead times, Minimum Order Quantity (MOQ), batch sizes, etc.
  • Manage and report customer KPI's
  • Maintaining customer service ERP item master data
  • Work closely with Supply Chain Planning and Production, attending daily production meetings
  • Continuous improvement: Identify and implement appropriate improvements to the systems and processes

Desired Characteristics, Qualifications & Experience:

  • A-Levels/NVQ Level 3/ HND / HNC or equivalent
  • Microsoft Office (Excel, Word & Outlook)
  • Proven Customer Service Experience
  • Automotive/aerospace/manufacturing/production/engineering experience.
  • Understanding of Lean techniques
  • Knowledge of Supply Chain Planning techniques
  • Knowledge of Import Export Compliance
  • Team player, able to work on own initiative, well organized
  • Thrives working in a fast paced and fun environment
  • Excellent communication skills

This is a highly rewarding opportunity within manufacturing customer service. The successful candidate will have access to an attractive salary and benefits package. For more information, please contact Ben Hastings at Carbon60. 01329 227 002

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

01/06/2019 16:28:17
GBP 26000 26000