IT Site Supervisor

Job Ref: 59935
Sector: Technology
Job Type: Permanent
Date Added: 10 May 2019
  • Towcester, Northamptonshire, England, UK Towcester Northamptonshire GBR NN12 6PF
  • Competitive
  • Faye Jackson
  • 01329 227000

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The IT Site Supervisor leads and provides technical support to company sites. Representative duties include:

  • Leads & Provides day-to-day technical support, assistance, and training.
  • Respond and coordinate help desk calls, emails, and web requests, and resolve in a timely manner or escalate to the next level of support.
  • Identify trends in support requests and respond to increasing trends or unusual activity.
  • Install, configure, update, and repair computer hardware and peripherals.
  • Leads system/software evaluation for local needs and train personnel in their use.
  • Install new or updated releases of software applications.
  • Prepare and maintain documentation for local software applications, procedures, and systems.
  • Provide support for mobile computing devices and remote access.
  • Provide basic support for the VoIP telephone system.
  • Leads testing, establishing, and monitoring video and telephone conferences.
  • Leads with network maintenance and backups.
  • Responsible for inventory control duties.


  • Supervisory experience
  • Strong customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to function as a team player in a fast-paced, team-oriented office environment with frequent interruptions.
  • Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
  • Familiarity with computer operations in a networked environment.
  • Working knowledge of word processing software and email applications.
  • Basic understanding of audiovisual systems with an emphasis on videoconferencing.
  • Proficiency with iOS and Android devices.
  • Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
  • Ability to identify emerging trends in technology and to share that information with the team.
  • Ability to interact in a positive and professional manner with users at all levels.
  • Bachelor's degree and training experience preferred.
  • Position includes occasional travel and after-hours support

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

09/06/2019 13:44:52
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