IT Problem Manager

Job Ref: 59994
Sector: Engineering Technology
Job Type: Contract
Date Added: 28 May 2019
  • Bracknell, Berkshire, England, UK RG12 8YA Bracknell Berkshire GBR RG12 8YA
  • Competitive
  • Rory Williams
  • 01296 311313

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Problem Manager ITL5 Bracknell

6 Month contract

Duties & Responsibilities

we require an experienced Problem Manager to support the evolution of the practice in its Service Management capability.

The newly formed Service Availability team is actively recruiting individuals to support the IT Operations objective of Operational Brilliance and Continual Service Improvement

Problem Management is a function within the Service Availability team, its purpose is to support Service Owners and IT Leadership by actively managing and prioritising defects, identifying trends, and taking appropriate actions to ultimately improve the stability and operational quality of IT services.

Job Requirements As an experienced Problem Manager you will support and advise the Service Management process and Service Owners by

  • establishing and embedding best practice approach
  • defining and delivering ongoing improvements to processes ?
  • defining and implementing required updates to tools and reports ?
  • working proactively and collaboratively with internal stakeholders and 3rd party suppliers to embed processes and to deliver optimum value for JLP.

Problem Manager ITL5 Bracknell

6 Month contract

You will be expected to participate in additional operational and project based activity during your engagement as directed by the Service Availability Manager Required essential experience skills and qualifications To perform in this role we expect applicants to demonstrate knowledge, skills and capability in the following areas

  • ITIL Framework
  • Service Design,
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Problem Management
  • ServiceNow Tool
  • Demonstrable experience leading service improvement within a complex organisation.
  • Strong Stakeholder Management skills

we are very interested to hear from inviduals who have extensive experience of leading tech strategy definition and roadmaping in the context of digital transformation and growth objectives.

Native cloud application architecture, micro services and API eco systems.

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

27/06/2019 08:56:03
GBP 0.00 0.00