IT Operations Manager

IT Operations Manager
  • Competitive
    ANNUM
  • Permanent
  • Towcester, Northamptonshire, England, UK Towcester Northamptonshire GBR NN12 6PF
Job Ref: 62713
Sector: Engineering Technology
Date Added: 16 July 2020

IT Operations Manager

Our client is leading developer of ruggedized computers into the defence and aerospace sector. They are looking to hire an IT Operations Manager to be responsible for the delivery of IT service and projects from engineering to operations and to be the service owner for all end-user IT services and solutions. Responsibilities will include support for the end-to-end delivery of IT services through the application of industry best practices.

Responsibilities:

  • Develop, manage, and coach service desk specialists to deliver an exceptional customer service experience
  • Prioritize requests to assure compliance with internal Service Level Agreements (SLA's)
  • Work with the appropriate stakeholder to resolve all escalated Service Desk requests
  • Personally work to resolve requests as required by current backlog and Service Levels
  • Develop daily, weekly, and monthly reports on help desk team's productivity
  • Monitor, report, and analyze team performance to drive improvement in KPIs
  • Forecast potential Service Desk issues based upon trending data and implement corrective action plans
  • Identify trends in support requests and opportunities for improvement

​Qualifications

  • Degree in a relevant field
  • Experience managing Enterprise IT operations, including implementations of ITIL best practices
  • Experience in major incident management and change management
  • Experience managing device configurations and patch management
  • Experience managing service desk teams
  • Experience in the delivery of IT service and projects for all end-users
  • Experience with analysis, planning, and implementation of ITSM initiatives

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

Carbon60
15/08/2020 14:10:35
GBP 0.00 0.00
Contact Consultant:
Faye Jackson

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