Senior Service Desk Analyst

Senior Service Desk Analyst
  • £25,000 - £30,000 per Annum
    ANNUM
  • Permanent
  • Towcester, Northamptonshire, England, UK Towcester Northamptonshire GBR nn12 6pf
Job Ref: 63542
Sector: Engineering Technology
Date Added: 19 March 2021

Senior Service Desk Analyst

Our client is a developer of electronics based products and they are looking to hire a Senior Service Desk Analyst to join their team. The role will support both local and global users with any issues relating to I.T. services, infrastructure, and standard business application. As such there will be an on-call aspect to the role.

Role Responsibilities:

  • IT support/resolution of break/fix tickets
  • New asset build and deployment
  • New employee I.T. onboarding
  • Add/delete/modify users and groups in Azure, Active directory, and O365
  • Network, server, and printer support
  • Telephone system support
  • End-user training

Extended Responsibilities and Functions:

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates, and patches across all locations
  • Fully support, configure, upgrade, and document all software and hardware within the organization's network
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
  • Maintain and support Windows updates, Antivirus, drivers, and settings of all company computers as well as network printers. Upgrade administrative tools and utilities, and configure /add new services as necessary
  • Ensure network security. Perform regular security monitoring to identify any possible intrusions
  • Resolve problems reported by users and troubleshoot root cause for performance

Skills & Competencies:

  • Associate's or Bachelor's degree in Computer Science or related field preferred
  • Experience in a Service Desk support role
  • Ability to work in a fast-paced environment
  • Ability to work well individually and in a team environment
  • Hands-on technical troubleshooting capabilities
  • Ability to work independently under minimal supervision
  • Knowledge of servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones
  • Critical thinking and problem-solving skills
  • Interpersonal skills to assist non-technical individuals with complex technical issues
  • Desire to tackle the complex problems of scale which are unique
  • Knowledge of both Windows and Linux (server and desktop) systems
  • Knowledge of ASA, Meraki, Fortinet, Palo Alto, or other Firewall and VPN platforms
  • Experience with Intune and AutoPilot a plus

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

Carbon60
18/04/2021 14:58:52
GBP 25000 30000 Annum
Contact Consultant:
Faye Jackson

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