Head of Soft Services

Head of Soft Services
  • £60,000 per Annum
  • Permanent
  • Cumbria, England, UK Cumbria GBR LA14 1AF
Job Ref: BBBH119963
Date Added: 01 November 2022

Head of Soft Services - Barrow in Furness - £60k plus Car Allowance

This is a fantastic opportunity to join one of the largest Facilities Management companies in the UK at one of their prestigious clients' sites based in Barrow in Furness.

Salary: Up to £60k depending on experience, plus car allowance and excellent benefits package.

Location: Barrow in Furness

Hours of work: 7:30am - 4:30pm, Monday to Friday

Role Responsibilities:

  • You will provide strategy and implement standardisation and consistency across the soft service portfolio.
  • You will focus upon creating a robust platform to deliver specialist sales propositions, performance improvement, account retention and growth.
  • Implementation of BICS (British Institute of Cleaning Science) as core delivery standard
  • Create a programme of recruitment, retention and training techniques which target soft service specific cultures and deliverables.
  • Assist Business Development teams in the assessment of new opportunities, develop financially viable operational solutions and act as the operational lead on new bids.
  • Assist with implementing mobilisation and transition programmes.
  • Assist in the development and deployment of service delivery operating platforms by following methodologies that ensure consistency of approach and definable commercial and reputation risks.
  • Work closely with Account Management and help identify, design, and develop the tools and approaches to improve services - identifying best practice, productivity and quality improvement and identifying, facilitating, and supporting opportunities for organic growth.

The successful candidate:

  • You will have an FM Generalist background, with specific experience of delivering high quality services to major corporate clients
  • A recognised facilities management qualification and BICS qualified would be preferred.
  • Relevant operational management experience in delivering high quality soft facilities management services within a diverse and geographically spread property portfolio - specifically Front of House, cleaning, and food service experience
  • Implementation and management of extensive Help Desk solutions
  • Experience working closely with business development teams identifying and supporting operational solutions
  • Knowledge and experience in contract mobilisation and the transition of complex TFM contracts
  • Demonstrable operational leadership and ability to interface at executive levels
  • Strong facilitation, presentation, verbal, and written communication skills
  • Solid understanding of program management methodologies
  • Able to utilise a blend of skills to accomplish the above; critical thinking, project management, change management, data analysis, facilitation, benchmarking, and executive briefing
  • Experienced with TFM performance management systems and metrics
  • Ability to obtain SC Clearance

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

Carbon60 https://www.carbon60global.com https://www.carbon60global.com/-/media/carbon60/logos/logo-sml/carbon60-logo-blue/carbon60-logo.png
01/12/2022 15:57:12
GBP 60000 60000 Annum
Contact Consultant:
Gemma Atwick

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