Customer Service Manager

Customer Service Manager
  • Competitive
  • Permanent
  • Cardiff, Wales, UK Cardiff Cardiff GBR CF24 5HN
Job Ref: BBBH121301
Date Added: 15 November 2022

Customer Services Manager - Excellent package - Cardiff

This company, a leading supplier of innovative medical equipment are looking to recruit a Customer Services Manager for their site based in Cardiff.

Hours of work: 37 hour working week, Monday to Friday

Benefits to include: 5% employer pension contribution, 4 x salary life assurance, 33 days holidays (inclusive of bank holidays), Onsite parking

The Role

  • To ensure that UK orders are processed accurately through the SOP system including Service repairs / returns.
  • Contact customers to chase any outstanding payments.
  • Checking monthly statements for customers, resolving any queries i.e., VAT credits, returned goods.
  • To provide sales information upon request to local management.
  • Provision of internal sales support to external Sales Representatives, the generation of invoiced sales and order intake data.
  • To liaise regularly with Production Supervisors on availability of product.
  • Work closely with the Despatch Department to ensure goods are despatched accurately to the end user.
  • To manage and select appropriate carriers to ensure effective use of budgeted expenditure.
  • To provide quotations to any interested party in a professional format.

The Person

  • Experience of customer services in equipment with a good awareness of international sales requirement such as letters of credit.
  • Strong understanding of the requirement of distribution management.
  • Good management and motivation skills.
  • Experienced in MS operating platforms.
  • Must have excellent computer skills, ideally be proficient and familiar with Word and Excel. (Must be able to demonstrate this)
  • Have excellent organisational skills
  • Must have experience of dealing with difficult situations
  • Self-motivated and driven for service excellence
  • Must have good communication skills
  • Excellent Telephone manner

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

15/12/2022 17:39:46
GBP 45000 45000 Annum
Contact Consultant:
Gemma Atwick

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