Helpdesk Scheduler (FM)

Helpdesk Scheduler FM - Eastleigh

Fixed Term Contract

£25,500

One of the world's leading, high performing, sustainable Facility Management companies are looking to recruit a Help Desk Scheduler for a prestigious site in Eastleigh.

FTC Monday - Friday 40 hours per week 08:00am - 17:00pm.

£25,500

Duties:

• Provide a first line contact for internal and external customers/contractors.
• Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times.
• When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
• Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
• Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
• Process and job on the in-house finance system (JDE) to enable invoicing.
• Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date.
• Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.
• Monitor the active jobs logged on with the helpdesk, to include the CAFM system, and the EMMA Application.
• Review and make recommendations to maintain building integrity, maintaining accurate records as required.

Person Specification

• Some experience of working with contractors and suppliers and monitoring of service standards.
• Proven experience of delivering excellent customer care and service in a large organisation.
• Enthusiasm and commitment to learn about and get involved in the department's activities Administration.
• Ability to prioritise workload, to work under pressure with a high level of organisational proficiency and initiative.
• Strong computer skills with competency in Microsoft Office and database packages.
• Good attention to detail and ability to follow department procedures.
• The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation.
• Ability to work effectively as part of a team.
• Excellent telephone manner.
• Excellent communication skills.
• Experience of working in a call centre / help desk is essential.
• Able to work under pressure and to defined deadlines.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.