Helpdesk Scheduler (FM)

Helpdesk Scheduler (FM)
  • £25,000 - £25,500 per Annum
  • Permanent
  • Eastleigh, Hampshire, England, UK Eastleigh Hampshire GBR so53 3ye
Job Ref: BBBH123692
Sector: Building, Construction & Infrastructure
Date Added: 12 January 2023

Helpdesk Scheduler FM - Eastleigh

Fixed Term Contract


One of the world's leading, high performing, sustainable Facility Management companies are looking to recruit a Help Desk Scheduler for a prestigious site in Eastleigh.

FTC Monday - Friday 40 hours per week 08:00am - 17:00pm.



  • Provide a first line contact for internal and external customers/contractors.
  • Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times.
  • When an engineer is scheduled to a job ensure the attendance info is communicated to the customer and engineer.
  • Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
  • Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
  • Process and job on the in-house finance system (JDE) to enable invoicing.
  • Administer PPM's and Reactive control to Service Engineers through in-house System and are carried out within one month of the allocated date.
  • Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.
  • Monitor the active jobs logged on with the helpdesk, to include the CAFM system, and the EMMA Application.
  • Review and make recommendations to maintain building integrity, maintaining accurate records as required.

Person Specification

  • Some experience of working with contractors and suppliers and monitoring of service standards.
  • Proven experience of delivering excellent customer care and service in a large organisation.
  • Enthusiasm and commitment to learn about and get involved in the department's activities Administration.
  • Ability to prioritise workload, to work under pressure with a high level of organisational proficiency and initiative.
  • Strong computer skills with competency in Microsoft Office and database packages.
  • Good attention to detail and ability to follow department procedures.
  • The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation.
  • Ability to work effectively as part of a team.
  • Excellent telephone manner.
  • Excellent communication skills.
  • Experience of working in a call centre / help desk is essential.
  • Able to work under pressure and to defined deadlines.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

11/02/2023 17:21:43
GBP 25000 25500 Annum
Contact Consultant:
Shaye Burgess

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