Client Relationship and Technical Lead - Facilities Management

Client Relationship and Technical Lead - Facilities Management

Location: Remote with national travel

Contract: Permanent

Working hours: Monday - Friday

Salary: up to £66,000 dependent on experience + car + benefits

We are looking for an experienced and qualified Technical Facilities Manager with a proven track record in managing client relationships on behalf of an industry-leading facilities management company to join a national FMCG account. You would have a background in a manufacturing environment with experience managing hard FM and statutory compliance.

About the job:

• Develop and implement an overarching FM strategy that effectively conveys the vision and mission of the Client and unites the team around a common purpose.
• Accountable for the performance of the Hard FM service delivery; take an active role in ensuring contract compliance, including avoiding service failures.
• Effective management and delivery of planned preventative maintenance programs, responding to the 'reactive' needs of the client, to ensure continuous improvement and financial performance within agreed budgets.
• Identify and develop opportunities to enhance service delivery.
• Driving conversations. Take a proactive approach to understanding the Client's and occupiers' changing priorities.
• In partnership with the Client, develop and regularly review a procurement strategy for all service lines.
• Attract, develop and retain a talented FM team; develop a resource management plan to ensure team career development and succession plans are structured and proactively.

About you:

Essential

• Qualified at HNC/HND Degree level in either Mechanical or Electrical Engineering/Building Services
• Demonstrated previous experience managing Hard FM / Technical Services Contracts within a manufacturing environment and statutory compliance.
• Strong stakeholder management skills with a proven track record building profitable relationships with key clients.
• The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills.
• Services management experience of people and commercial issues, good analytical skills as well as evaluative judgement, based on the analysis of factual and qualitative information and route cause analysis skills.
• Good communication skills with the mental agility to 'think on feet' and provide convincing practical solutions.
• Streamlining of processes to ensure the business operates at maximum efficiency.
• Strong analytical skills with a strong bias towards P&L financial management and contract performance
• Well-developed co-ordination skills, proactive, challenges processes and looks for improvement, self-starter and problem solver.
• Available to respond to out of normal hours emergency situations.

Desirable

• Preferably NEBOSH Qualified
• Professional Member of a recognised body

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.