Client Relationship and Technical Lead - Facilities Management

Client Relationship and Technical Lead - Facilities Management
  • £57,000 - £66,000 per Annum
  • Permanent
  • York, North Yorkshire, England, UK YO31 8TA York North Yorkshire GBR YO31 8TA
Job Ref: BBBH126772
Sector: Building, Construction & Infrastructure
Date Added: 14 March 2023

Client Relationship and Technical Lead - Facilities Management

Location: Remote with national travel

Contract: Permanent

Working hours: Monday - Friday

Salary: up to £66,000 dependent on experience + car + benefits

We are looking for an experienced and qualified Technical Facilities Manager with a proven track record in managing client relationships on behalf of an industry-leading facilities management company to join a national FMCG account. You would have a background in a manufacturing environment with experience managing hard FM and statutory compliance.

About the job:

  • Develop and implement an overarching FM strategy that effectively conveys the vision and mission of the Client and unites the team around a common purpose.
  • Accountable for the performance of the Hard FM service delivery; take an active role in ensuring contract compliance, including avoiding service failures.
  • Effective management and delivery of planned preventative maintenance programs, responding to the 'reactive' needs of the client, to ensure continuous improvement and financial performance within agreed budgets.
  • Identify and develop opportunities to enhance service delivery.
  • Driving conversations. Take a proactive approach to understanding the Client's and occupiers' changing priorities.
  • In partnership with the Client, develop and regularly review a procurement strategy for all service lines.
  • Attract, develop and retain a talented FM team; develop a resource management plan to ensure team career development and succession plans are structured and proactively.

About you:


  • Qualified at HNC/HND Degree level in either Mechanical or Electrical Engineering/Building Services
  • Demonstrated previous experience managing Hard FM / Technical Services Contracts within a manufacturing environment and statutory compliance.
  • Strong stakeholder management skills with a proven track record building profitable relationships with key clients.
  • The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills.
  • Services management experience of people and commercial issues, good analytical skills as well as evaluative judgement, based on the analysis of factual and qualitative information and route cause analysis skills.
  • Good communication skills with the mental agility to 'think on feet' and provide convincing practical solutions.
  • Streamlining of processes to ensure the business operates at maximum efficiency.
  • Strong analytical skills with a strong bias towards P&L financial management and contract performance
  • Well-developed co-ordination skills, proactive, challenges processes and looks for improvement, self-starter and problem solver.
  • Available to respond to out of normal hours emergency situations.


  • Preferably NEBOSH Qualified
  • Professional Member of a recognised body

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

13/04/2023 09:17:53
GBP 57000.00 66000 Annum
Contact Consultant:
Margita Lauder

Submitting application, please wait..