Surveyor

SurveyorOur client is a manufacturer of products and equipment used in underwater applications. They are looking to hire a Surveyor to join their team.As a Surveyor your role will be to maximise customer awareness and experience in the operational use of their systems in core business markets by the provision of onshore and offshore technical systems support, whilst also applying systems expertise internally across the company.This role will require International travel per year of up to 4 offshore support visits typically of 2 weeks duration, plus additional travel for approximately 6 onshore events typically 1 week duration.Responsibilities

• To provide onshore hardware, software and survey operational support to core business customers by responding to email/telephone support calls. This would involve both reactive and proactive support. Reactive support would involve dealing with immediate problems encountered by customers and liaising with the appropriate personnel to find the solutions. Proactive support would involve understanding customer's requirements, reviewing their current systems identifying deficiencies and recommending improvements.
• To provide offshore equipment and survey support to customers, either as an INS / acoustic operator or in a problem-solving capacity. This would involve advice and guidance regarding operational procedures, vessel visits/direct support of customer operations, explanation of findings and liaison with the Technology Services Senior Engineers and Surveyors to ensure maximum levels of customer satisfaction.
• To undertake the following tasks under the guidance and supervision of the Technology Services Senior Engineers and Surveyors - customer trials on and offshore, LBL planning and analysis, INS simulations, data processing, conducting workshops, giving presentations, running hardware or other specific training, and participating in industry/marketing events. To assist in the launch of new products, evaluating these newly developed systems and testing their performance offshore.
• To produce a wide variety of written reports including the results of offshore visits / testing, details of customer visits, technical guidance notes and to aid Survey Group Senior Engineers and Surveyors in the development of workshops and white papers.
• To communicate feedback to departments such as the Engineering Department, Software Development and Global Business Managers. This would cover operational system problems, product/system refinements and potential business opportunities gleaned through direct contact with customers during learning events and onshore/offshore activities.
• To establish and maintain strong working relationships with internal staff across the international regional offices, Systems Test, Engineering, Business Development, Direct Sales, Training and Customer Support promoting a collaborative working style.
• To keep up to date with the in-house technology and product advances, commercial processes/ procedures, and Company structure/initiatives to ensure knowledgeable discussion with customers and enable efficient progressing of operational issues.
• To enhance the reputation and profile of the company, promoting the Company name, brand, and capabilities through supporting at scheduled marketing activities, contacts with trade organisations and active participation in industry/market related events including contributions to publications and presentation of conference papers etc.

Skills and ExperienceEssential

• Degree level or equivalent qualification in a related discipline such as hydrographic surveying, geomatics or electronics, or equivalent work experience.
• Experience of providing first line technical support in either survey or offshore related engineering environment.
• Ability of developing and generating written technical support material, white papers, reports etc.

Desirable

• Operational knowledge LBL/USBL/INS products and systems, product applications and detailed performance parameters would be an advantage.
• A knowledge of offshore positioning systems and software would be desirable
• Offshore experience including rigs and vessels with direct customer involvement is desirable

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.