Helpdesk Administrator

HELPDESK ADMINISTRATORCarbon60 are looking to hire a Helpdesk Administrator for an industry leading Facilities Management company.ROLE: Helpdesk Administrator SALARY: £10.47 p/h JOB TYPE: 12 months.LOCATION: BackburnHOURS: Full time days, Monday to SundayTHE ROLE

• Schedule PPM and reactive works to the correct skilled engineers, ensuring contractual KPI's are met.

• Logging jobs direct from the customers and assigning jobs on our CAFM systems.

• Assisting in general office administration duties.

• Co-ordination of engineer's workload.

• Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers.

THE SUCCESSFUL CANDIDATE

• Good customer service skills.
• Computer Literate.
• Ability to prioritise and work to deadlines.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.