Helpdesk Advisor

HELPDESK ADVISORCarbon60 are looking to hire a Helpdesk Advisor for an industry leading Facilities Management company.ROLE: Helpdesk Advisor SALARY: £12.70 p/h JOB TYPE: 10 months (maternity cover)LOCATION: BirminghamHOURS: Full time. 10-hour shifts working on 4 days on 4 days off pattern with rotating shifts on 07:00-17:00, 11:00-21:00 & 21:00-07:00THE ROLE

• To act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.

• Preparation, issue and closing down of Reactive Work Orders.

• To input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports.

• Purchase Requisition and Ordering processing for materials and Subcontractors.

• Ad hoc administration duties

THE SUCCESSFUL CANDIDATE

• Skilled in Help Desk call processing.
• Customer Service background is beneficial.
• Computer Literate.
• Flexible and adaptable approach to work.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.