Customer Service Supervisor (days & nights)

CUSTOMER SERVICE SUPERVISORWe are looking to recruit an experienced Customer Service Supervisor to work for a leading facilities management company based in Newcastle. This is an excellent opportunity for the right person to join a company in permanent basis.Only apply if you are happy to work days, nights and every other weekend.ROLE: Helpdesk Customer Service Supervisor PAY RATE: £24,000 per annum (+10% shift allowance)JOB TYPE: Temp to PermanentLOCATION: Newcastle (NE12)HOURS: 12-hour shifts on a rolling shift pattern- 3 or 4 days or nights each weekTHE ROLE

• Provide support to the facilities management helpdesk.

• Effectively manage and respond to queries and communication via all contact channels e.g., telephone, email, and digital methods.

• Provide advice and information on a range of services as required.

• Follow the agreed processes appropriate to the service request.

THE SUCESSFUL CANDIDATE

• Knowledge of FM sector
• Experience of working in a helpdesk/customer service environment
• Willingness to be flexible with hours (morning/day/evening/night)

• Ability to stay calm under pressure.

• Positive attitude to challenges and change.

Application by CV or call Paloma Lopez at Carbon60 on 02922 260 372.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.