Customer Liason Officer

Customer Liason Officer
  • £32,000 per Annum
    ANNUM
  • Contract
  • Glasgow, Scotland, UK G2 6AY Glasgow Glasgow GBR G2 6AY
Job Ref: CSSC22
Sector: Power & Utilities
Date Added: 05 May 2022

Customer Liaison Officer

We are looking for a Experienced Customer Liaison Officer for a well known and reputable Mechanical and Electrical company based in Glasgow.

This is a customer-based role within a Gas Mains and Services Replacement contract where you will be out on site most of your working week. You will be working alongside project managers fully focused on the customer experience. This role will require the proactive management of customers, methodical data input, maintaining accurate records of discussions and correspondence with customers, and all associated paperwork. You will be travelling to the customer site to talk through the works, access implications, schedule of works and alongside the project manager answering the customers questions and ensuring they fully understand the work that will be required within and around the property.

KEY SKILLS:

  • Communication skills that allow you to inform, help and advice Customers & Stakeholders clearly and to liaise effectively.
  • Listening skills, to understand exactly what customers & Stakeholders require.
  • Problem-solving skills.
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
  • Motivational skills and an ability to work as a pivotal role within a team.
  • Creative thinking, to be able to come up with new ideas to improve communication standards.

EXPERIENCE NEEDED

Ideally,you will have worked within a Gas Mains and Service Replacement environment or a utilities customer-based role, however full consideration would be given for anyone who has been influential in previous roles associated with delivering excellent communications and customer service experience. Specific training and ongoing personal development will be provided to support you.

This is a temporary role to start, with the potential to go permanent after 6 months for the right candidate.

Please send CV to kim.francis@carbon60gloabl.com

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

Carbon60 https://www.carbon60global.com https://www.carbon60global.com/-/media/carbon60/logos/logo.png
04/06/2022 16:20:42
GBP 32000 32000 Annum
Contact Consultant:
Kim Francis

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