Job Ref: LJR/Reception
Sector: Construction Property
Job Type: Contract
Date Added: 16 January 2020
  • Birmingham, West Midlands, England, UK B3 2HB Birmingham West Midlands GBR B3 2HB
  • £10 per Hour
  • Laurie Jane Ramsundar
  • 0121 643 4004

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Carbon60 Birmingham are currently recruiting for a full time receptionist for one of our major clients. This is a 9-12m maternity cover position.

Uniform is provided however for the initial period of bridging the gap for ordering the candidate must provide the following in order to commence employment;

  • blouse white or cream in colour
  • skirt /trousers- blue in colour

The core hours of the business are between 8am - 6pm. The maternity cover is looking to fill the role of 10am - 6pm Monday to Friday. There may be times where a switch in shift patterns to support business needs is required.


Overall purpose of the role:

To provide the highest level of customer service ensuring consistently emotionally engaging experiences within the front of house area for all customers, visitors and occupiers.

Experience & Attributes

  • Premium customer service experience essential
  • Intermediate knowledge of Microsoft Office
  • Excellent communication skills essential
  • Ability to work independently, remaining focused and motivated
  • Strong interpersonal skills

Job Description

  • To ensure you make the right impression every time.
  • To take ownership of the front of house area offering an outstanding meet and greet service to all visitors, occupiers and clients.
  • Assisting all customers and occupiers with their queries in a knowledgeable, professional and charming manner.
  • To answer all internal and external telephone calls in a timely, professional warm and friendly manner.
  • To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate.
  • To take pride in your appearance at all times, ensuring immaculate presentation in line with company policy.
  • To demonstrate a clear awareness of environmental impact and actively seek ways to reduce waste.
  • To adhere to the properties security procedures and regulations set out by management.
  • Signing in all visitors in accordance to security procedures and processes, offering directions and assistance where relevant.
  • Be aware of your front of house area and report any maintenance and security issues in a timely manner.
  • To announce all visitors as relevant to building procedures.
  • Working smartly, adding value in all that you do at every opportunity.
  • Adhere to our company policies and procedures at all times.
  • Contribute to best practice sharing ideas and supporting fellow team members.
  • Anticipate customer, visitors and occupier's needs, ensuring their requirements are efficiently met on a consistent basis

Qualifications, Experience & Knowledge

  • A DBS check is required to work on this contract and will be essential for you to pass as part of the role. This must be in place prior to starting employment.
  • Experience of face to face front of house is essential
  • Working within corporate environments
  • Good understanding of health and safety requirements within a building environment
  • Keyboard skills and basic computer literacy

Personal Qualities & Behaviours

  • A team player but able to work under own initiative and able to escalate matters out of own limitations
  • Good communications skills
  • A desire to develop and undertake training as and when required.
  • Customer focused
  • Presentable and approachable, with a 'can-do' attitude.

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

15/02/2020 15:00:00
GBP 10.00 10.00