We have an excellent opportunity for a Customer Relationship Manager to join one of the UK's leading recycling and waste management companies as part of our client's team based in Bonnyrigg, Midlothian working 37.5 hours a week Monday to Friday.
The Customer Relationship Manager will develop existing accounts through growth and retention. You will be responsible for selling our clients full-service portfolio and use innovation to enhance relationships, increase revenue and enhance profitability. You will deliver an outstanding customer experience to your accounts through structured account management processes.
You'll maximising the retention of customers and will work closely with the Collections Business Units in terms of prioritising existing customers to be targeted, and work alongside the Customer Service Advisor Team with respect to up-selling opportunities, unsafe bins and the retention of customers, ensuring customer satisfaction is achieved.
Additionally, you will develop an in-depth knowledge of the local market, competitors, products, services, innovation, industry developments and legislative changes.
Our Ideal Customer Relationship Manager will have the following skills & experience:
- Demonstrate a successful track record of managing and enhancing customer relationships and revenue.
- Experience in handling and negotiating threat to terminate customers.
- Astute commercial acumen.
- Knowledge of waste and recycling industry preferred.
- Resilient, Self-motivated and able to work under pressure.
- Ability to build strong relationships and influence others.
- Excellent negotiation skills.
- Full UK Driving Licence.
In return the position offers an excellent base salary between £24k - £27.5k & additional company benefits package.
To apply for this position, please call Neil Dawson on 0161 873 7000 or email a copy of your latest CV to: Neil.Dawson @ carbon60global.com
The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.
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