Tenant Liaison Officer

Job Ref: TLSA2256
Sector: Construction Property
Job Type: Temporary
Date Added: 09 September 2019
  • Salford, Greater Manchester, England, UK Salford Greater Manchester GBR M30 7EY
  • £11 per Hour
  • Anthony Floyd
  • 0161 873 7000
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This is a very good opportunity to work as a Tenant Liaison Officer to work on a Social Housing project based in Salford

Job Purpose

To liaise with tenants, residents, leaseholders and Contracts Managers and Site Supervisors to ensure first class delivery of contracts

Responsibilities & Accountabilities

  • Provide site based liaison with tenants, residents, leaseholders and stakeholders during housing investment programme works.
  • To liaise with and assist the Site Manager / Supervisor on customer related issues throughout the housing investment programme process.
  • To undertake customer satisfaction surveys in respect of housing investment programme work schemes and communicate findings in line with organisational requirements.
  • Act as a Client liaison between partners, contractors, consultants and tenants during planned works
  • Arrange, attend and administer tenant, resident, leaseholder and public meetings, site meetings and other appropriate liaison panels and groups
  • Assist the Site Manager / Site Supervisor to ensure that projects are delivered to programme
  • To inform / update customers on the progress of all works throughout the programme that has direct input on them
  • To identify customer vulnerability, and any special needs that must be addressed prior, and through the works
  • To administer customer satisfaction surveys in line with Client requirements
  • Provide statistics and reports on customer satisfaction
  • Carry out social surveys, pre-entry surveys and customer priority surveys prior to the commencement of projects
  • Provide continuous welfare support to customers throughout the project
  • To update, monitor and maintain the organisations IT Systems
  • To take a full and active role in the implementation of your own personal development of colleagues
  • To actively encourage team working and continuous ethos of services delivery improvements

To be considered for the role you will need to be able to demonstrate:

  • Previous experience (Preferred)
  • Experience of working within social housing/customer facing projects
  • Be able to work in the Salford port area

Hours will be 40 per week

Pay rate will be in the region of £10.00 - £11.00 per hour depending on experience

Duration of work will run until December

To apply please contact Anthony Floyd on 0161 873 7000

You can also send your C.V to anthony.floyd@carbon60global. com

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency.

09/10/2019 14:57:36
GBP 11.00 11.00