Helpdesk Administrator/Co-ordinator

Helpdesk Administrator/Co-ordinator
  • £22,145 per Annum
  • Permanent
  • Eastleigh, Hampshire, England, UK Eastleigh Hampshire GBR SO53 3YE
Job Ref: BBBH123667
Sector: Building, Construction & Infrastructure
Date Added: 12 January 2023

Helpdesk Administrator/Co-ordinator - Eastleigh, Hampshire - £22,145 plus excellent benefits

Are you an experienced Administrator with excellent customer service skills?

This is a fantastic opportunity to join one of the largest Facilities Management companies in the UK working on one of their prestigious clients' contracts based in Eastleigh, Hampshire

Salary: £22,145k Plus excellent benefits

Hours of work: 8am - 5:00pm, Monday to Friday

Location: Eastleigh, Hampshire

Role Responsibilities:

  • Provide a first line contact for internal and external customers/contractors.
  • Respond effectively to all telephone/email queries and complaints.
  • Ensure the clients fault log is dealt with effectively, Coordinate faults, schedule to engineers, communicate with customers.
  • Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets.
  • Raise purchase orders and process jobs on the in-house finance system.
  • Liaising with Clients to escalate out of line incidents.
  • Implement new Service Contracts including setting up contracts on the central database.
  • Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.

The successful person:

  • A proven track record working in an Administration role, preferably with Helpdesk experience.
  • Excellent customer service skills
  • Good IT skills including Word, Excel, and PowerPoint.
  • Experience of working with engineers, contractors and suppliers and monitoring of service standards
  • Proven experience of delivering excellent customer care and service in a large organisation
  • Experience carrying out administration duties including KPI Reporting

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

11/02/2023 12:17:13
GBP 22145 22145 Annum
Contact Consultant:
Gemma Atwick

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