Helpdesk Administrator/Co-ordinator

Helpdesk Administrator/Co-ordinator - Eastleigh, Hampshire - £22,145 plus excellent benefits

Are you an experienced Administrator with excellent customer service skills?

This is a fantastic opportunity to join one of the largest Facilities Management companies in the UK working on one of their prestigious clients' contracts based in Eastleigh, Hampshire

Salary: £22,145k Plus excellent benefits

Hours of work: 8am - 5:00pm, Monday to Friday

Location: Eastleigh, Hampshire

Role Responsibilities:

• Provide a first line contact for internal and external customers/contractors.
• Respond effectively to all telephone/email queries and complaints.
• Ensure the clients fault log is dealt with effectively, Coordinate faults, schedule to engineers, communicate with customers.
• Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets.
• Raise purchase orders and process jobs on the in-house finance system.
• Liaising with Clients to escalate out of line incidents.
• Implement new Service Contracts including setting up contracts on the central database.
• Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action.

The successful person:

• A proven track record working in an Administration role, preferably with Helpdesk experience.
• Excellent customer service skills
• Good IT skills including Word, Excel, and PowerPoint.
• Experience of working with engineers, contractors and suppliers and monitoring of service standards
• Proven experience of delivering excellent customer care and service in a large organisation
• Experience carrying out administration duties including KPI Reporting

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.