Facilities Coordinator

ROLE: Facilities Coordinator PAY RATE: £13.00 Per Hour JOB TYPE: Temp to Perm HOURS: 4 on 4 off (07:00 - 19:00) LOCATION: StratfordSTART DATE: 29/05/2023.THE ROLE

• First point of contact for incoming telephone calls

• Logging service requests by telephone and email

• Ensure compliance with statutory and company procedures, across all functions.

• Understand, identify, and apply the Service Level Agreement (SLA) for each service request and set expectation with customer.

• Dispatch work to both direct labour and contractors in a timely fashion

• Escalate any complaints or issues as required.

• Manage the completion process and ensure all closures are sent to the client.

• Ensure compliance with statutory and company procedures, across all functions.

THE SUCCESSFUL CANDIDATE

• Exceptional organisational skills

• Ability to handle conflicting workloads and to work under pressure.

• An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service always.

• Ability to develop effective relations with key stakeholders including management, customers, staff teams and clients.

• Ability to set and achieve targets via effective engagement with stakeholder groups.

• Strong communications skills in both telephone and correspondence/report handling.

If you would like to grow your experience joining a company that aspires to develop every employee to reach their full potential contact Bert at 02920731187 or send CV via application

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.