Customer Service Co-Ordinator (shipping/export)

Customer Service Co-Ordinator (shipping/export)
  • £20,000 - £24,000 per Annum
  • Permanent
  • West Bromwich, West Midlands, England, UK West Bromwich West Midlands GBR B70 0AH
Job Ref: BBBH34345
Date Added: 13 September 2022

Customer Service Co-Ordinator (shipping/export)

An opportunity has arisen in our Customer Service Dept. for a full time Customer Service Co-ordinator

Our client are an Independent, family-owned company manufacturing organic intermediates for the Pharmaceutical, Agrochemical, Rubber, Polymer, Food & Beverage and allied industries. They operate from West Bromwich in the West Midlands and were established in 1869.

We require a hands-on person ideally with a minimum of 2 years' experience in the Export and Shipping Industry.

You will need GCSE in Maths and English, a qualification in the shipment of Dangerous Goods would be an advantage. You need to be IT literate.

  • You will receive, enter and co-ordinate customer's orders and provide a high level of Customer Service across the business working to ISO 9001.
  • You will be responsible for contract review, order entry, preparation of shipping documentation and dealing with our global based customers by email and telephone
  • Making bookings with freight forwarders, producing all export documentation, invoices, despatch notes, EUR1 and certificates of Origin
  • Bank presentations and Letter of Credit
  • Working out prices and issuing quotations
  • Knowledge of IMDG, ADR and IATA would be useful
  • Attending meetings to discuss orders with production in order to keep customers updated
  • Preparing quotations, dealing with customer's queries
  • General administration, filing, scanning and occasionally standing in on reception when needed.

They offer a salary of £20,000 to £24,000 pa depending on experience, a 36.25 hour week, 25 days holiday (plus all UK bank holidays), free life assurance cover and generous paid sick scheme (both after a qualifying period). We also provide access to a stakeholder pension scheme, a voluntary employee medical cash benefit plan.

Feel free to get in touch now!

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

13/10/2022 16:42:57
GBP 20000.00 24000 Annum
Contact Consultant:
Ross Mackay

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