Service Delivery Manager

Service Delivery Manager

Location: Broughton

Inside IR35 Contract: 6 Months

Rate: £41.00/hour Umbrella | £30.64/hour PAYE

Hours: 35 per week

A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.

Role Overview:

The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.

Key Responsibilities:

• Monitor service quality using ServiceNow dashboards and provide regular reporting.
• Manage and resolve business escalations within agreed processes and timelines.
• Support users and internal service representatives (ISRs) with daily demands and escalations.
• Review and challenge supplier root cause analyses and action plans.
• Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
• Collaborate with transnational digital teams to optimise service delivery.
• Contribute to digital workplace projects aimed at enhancing support models and user experience.

Essential Experience:

• Strong working knowledge of ServiceNow.
• Proven experience in stakeholder engagement and vendor management.
• Ability to work autonomously and manage multiple priorities.
• Understanding of customer/client needs in a technical service environment.
• Previous experience in aviation or aerospace sectors is advantageous but not essential.

The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.

If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on 02039106419.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.