1st/2nd Line IT Support (6-Month FTC)

IT Support Specialist - 1st/2nd Line

Warrington | 6-Month FTC | Up to £32,000

Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington.

This is your chance to join a dynamic team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You'll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person.

What You'll Be Doing

• Providing responsive IT support across desktop, mobile, and telephony
• Building and deploying devices with the latest software and security standards
• Managing tickets, troubleshooting issues, and ensuring SLA compliance
• Collaborating with vendors and creating user-friendly documentation
• Visiting remote sites when needed and contributing to service improvements

Essential Experience

• Proven experience in 2nd Line/Desktop support in medium/large organisations
• A solid background in Maintenance and support of relevant devices such as PCs, Desk Phones, Mobiles amongst other hardware
• Strong knowledge of Windows 10/11, Office 365, and network fundamentals
• Excellent communication skills and a customer-first mindset
• UK Driving Licence required

Desirable Experience:

• MCP certification
• Experience with multi-domain environments and mobile device management

Ready to make an impact? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.