Office Administrator

Office Administrator

Carbon60 is looking to recruit a Office Administrator to work for a leading Specialised Industrial Service Provider based in Oldbury.

ROLE: Customer Operations Advisor

PAY RATE: £23,926.50/annum, £12.27/ hour

JOB TYPE : Temp to Perm (12 weeks temp, then permanent upon successful 9 week probation)

LOCATION: Oldbury

HOURS: Monday to Friday, Hours of work "8am - 4pm, 8:30 - 4:30pm or 9am - 5pm", 8 hours per day, 40 hours/week (30 min break)

Flexibility with shift pattern as long as 37.5 hours done within 8am -5pm Monday - Friday.

THE ROLE:

• Using the internal customer service system through a shared inbox, assisting branches within the business via ticket enquiry system responding to colleagues' queries and following up processes as necessary
• Utilizing MS Office to process and respond to queries
• Answering calls/emails and face to face customer service queries
• Data entry via MS Excel and internal data systems
• Following up with suppliers on existing orders to confirm delivery times/orders in process
• Covering reception during staff breaks and as holiday cover

THE SUCCESSFUL CANDIDATE:

• Ability to demonstrate a can-do attitude and proactive approach to working within a team environment assisting with the administrative duties of the office
• Able to show own initiative when working independently
• Comfortable handling queries via email, telephone and face to face with external customers and internal colleagues throughout the business
• Basic MS Excel skills, i.e. able to complete data entry accurately, are highly advantageous

BENEFITS ONCE PERMANENT:

• 25 days plus bank holidays annual holiday entitlement
• Ability to purchase an additional 5 days holiday subject to scheme rules
• Contributory Pension Scheme
• Cycle to Work Scheme
• Life Assurance
• Up to 1 day's paid leave to concentrate on your wellbeing
• A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
• Unlimited mental health support from qualified mental healthcare professionals
• 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
• Six 1-2-1 nutritional video consultations per year
• Six 1-2-1 digitally delivered personal training sessions per year
• 360 Wellbeing Score - take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
• Physiotherapy - eight sessions a year shared between you and your partner
• Medical second opinions
• Savings and discounts for savings on weekly costs
• On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
• Company Sick Pay from day 1
• Group Income Protection - after a period of sickness absence
• Long service recognition
• Free unlimited access to LinkedIn Learning
• Free Clients Branded workwear
• Free Eye tests

Application by CV or call Aniket Rabari at Carbon60 on 020 3833 4746.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.