Customer Operations Advisor

CUSTOMER OPERATIONS ADVISOR

Carbon60 is recruiting for a Customer Operations Advisor to support on-site operations at a large manufacturing facility in East Leake, Leicestershire.

ROLE: Customer Operations Advisor

PAY RATE: £13.06 per hour (£27,164.80 per annum)

CONTRACT TYPE: Temporary contract - 3 months

LOCATION: East Leake

WORKING PATTERN: Full-time, Monday to Friday
Contracted hours: 8:00am - 5:00pm (40 hours per week)
1-hour lunch break (official)

8:00am - 4:30pm with a 30-minute lunch if preferred; however, contractual hours remain 8:00am - 5:00pm.
No overtime available.

THE ROLE:
The Customer Operations Advisor will play a key role in supporting day-to-day site operations within an industrial manufacturing environment. You will be customer-facing, supporting engineers and colleagues on-site, managing stock movements, and ensuring accurate system updates.

This is a hands-on role combining stores, customer service, and administrative duties, requiring strong organisation, attention to detail, and a proactive approach.

KEY RESPONSIBILITIES:
Serve customers on-site, booking goods in and out accurately
Support engineers via the trade counter and stores area
Manage goods receiving, stock issuing, and documentation sign-off
Carry out stock checks and stock counting activities
Maintain accurate records across IT, customer, and ERP systems
Respond to email queries and support customers at the counter
Store goods safely once received
Assist with unloading deliveries where required (no heavy lifting without aid)
Maintain general housekeeping in the stores area in line with health & safety standards
Support continuous improvement and 5S principles where applicable
Full uniform and PPE provided

SKILLS & EXPERIENCE REQUIRED:

Comfortable working in an industrial, customer-facing environment
Strong communication skills to support on-site customers and engineers
Basic IT literacy to accurately update systems and records
Previous stores or stock management experience beneficial but not essential
Manual handling experience preferred (training can be provided)
Experience using ERP systems (e.g. Kerridge) advantageous
Exposure to 5S or continuous improvement principles beneficial
Well organised, reliable, and safety-conscious

ADDITIONAL INFORMATION:
Office-based role within a manufacturing site
Buses available from Nottingham and Loughborough, with a bus stop outside the site
Hi-vis and safety footwear provided on start if required

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.