Receptionist - 13‑Week Contract

Location: Norwich
Hours: Part‑Time, 7:00am-1:00pm
Contract Length: 13 weeks
Industry: Large utilities & infrastructure organisation

Role Overview

We are seeking a professional and welcoming Receptionist to provide an outstanding front‑of‑house service. As the first point of contact for all visitors and building users, you will ensure a smooth, friendly, and efficient experience while maintaining a safe, tidy, and well‑organised reception environment.

Key Responsibilities

Front‑of‑House & Customer Service

• Greet and assist visitors, contractors, and staff in a warm, timely, and professional manner.
• Maintain a consistently positive image on behalf of the organisation.
• Build and sustain strong working relationships with building users and stakeholders.
• Handle telephone, email, and face‑to‑face enquiries.

Reception Area Management

• Ensure the reception area remains clean, safe, and well presented at all times.
• Follow a clear‑desk approach and ensure amenities are always stocked and organised.
• Assist with day‑to‑day visitor flow and support meeting room coordination when required.
• Manage incoming and outgoing deliveries.

Security, Access & Compliance

• Ensure all visitors understand access requirements, site rules, and evacuation procedures.
• Maintain accurate visitor logs with host and departmental details.
• Operate security, sign‑in, and telecommunications systems in line with confidentiality requirements.

General Support

• Provide general local information (travel, transport, parking, amenities, restaurants, etc.).
• Support general office duties and ad‑hoc administrative tasks aligned to daily operations.

Candidate Profile

Experience & Skills

• Previous experience in a customer‑facing role is essential.
• Strong communication and interpersonal skills, with confidence engaging people at all levels.
• Well‑organised and capable of prioritising tasks effectively.
• Comfortable working independently and as part of a wider team.
• Competent computer user with the ability to learn new systems quickly.
• Experience using visitor management, helpdesk or switchboard systems is an advantage.

Personal Attributes

• Professional, friendly, and proactive approach.
• Reliable, trustworthy, and committed to maintaining high standards.
• Strong people skills with good listening ability and situational awareness.