Customer Operations Advisor

Customer Operations Advisor

Carbon60 is looking to recruit a Customer Operations advisor to work for a leading Facilities Management company based in Grimsby.

ROLE: Customer Operations advisor

PAY RATE: £13.06/hour

JOB TYPE: 12 weeks Temporary to Permanent

LOCATION: Grimsby, DN31

HOURS: Monday - Friday 08:00 am to 04:30 pm

About Us:

A leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better". You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why Us:

With numerous amount of sites across the UK and Ireland, a supportive environment is never far away.

And, even though we're proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

We're committed to building a community - it's the people you work with, it's the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can't do it without you!

THE ROLE:

As a Customer Operations Advisor, you will support on-site operations by managing stock, coordinating orders, and ensuring smooth communication between customers, engineers, and suppliers.

Key responsibilities include:

• Adhering to all health and safety policies and procedures on site
• Managing stock levels, ordering, and replenishment based on customer requirements
• Monitoring and maintaining order books, tracking upcoming orders and delivery times
• Raising purchase orders on behalf of customers
• Maintaining accurate records of transactions and stock movements within internal and customer systems
• Liaising with suppliers and internal warehouses to replenish stock
• Resolving purchasing and supplier invoice queries
• Managing goods in/out processes, issuing stock to customers and updating systems
• Performing regular stock checks and stock takes (at least twice per week)
• Maintaining store and office housekeeping in line with 5S principles Proactively monitoring stock levels and acting on potential shortages
• Communicating with engineers to obtain details for non-stocked or specialist parts.

THE SUCCESSFUL CANDIDATE:

• The ideal candidate will be organised, proactive, and comfortable working in a fast-paced operational environment.
• Key skills and experience include:
• Strong attention to detail
• Basic IT literacy, including professional email communication and MS Office
• Ability to adapt to ERP and inventory management systems
• Excellent communication skills when dealing with customers, engineers, and suppliers
• Strong time management and organisational skills
• Ability to take initiative and work proactively
• Confidence working in a busy and demanding environment

Desirable (but not essential):

• Previous stores or warehouse experience
• Basic understanding of procurement or supply chain principles
• Familiarity with inventory management processes

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.