Customer Operations Advisor

CUSTOMER OPERATIONS ADVISOR

Carbon60 is looking to recruit a Customer Operations Advisor to support on-site operations within a busy industrial environment in the Broughton area.

ROLE: Customer Operations Advisor

PAY RATE: £12.81 per hour (£26,644.80 per annum)
Overtime available: 1.5x Monday-Saturday, 2x Sundays

CONTRACT TYPE: Temporary (initial 3 months, potential extension)

LOCATION: Broughton, Chester

WORKING HOURS: Monday - Friday, 8:00am - 4:30pm (40 hours per week, 30-minute lunch)

ABOUT THE COMPANY:
A leading specialised industrial service provider, delivering high-quality solutions that help keep industry moving efficiently. With a strong presence across the UK and Ireland, the organisation is known for its technical expertise, customer focus, and supportive working environment.

WHY JOIN?
With a wide network of sites and a collaborative culture, you'll be part of a team that values expertise, development, and strong customer relationships. This is a great opportunity to gain hands-on experience within a fast-paced operational setting, working alongside experienced professionals.

THE ROLE:
The Customer Operations Advisor will support day-to-day site operations, ensuring efficient order processing, strong supplier coordination, and excellent on-site customer service.

KEY RESPONSIBILITIES:
* Raising and processing orders using internal systems
* Expediting orders and liaising with suppliers via phone and email
* Handling customer-facing interactions on-site
* Managing email and telephone enquiries
* Conducting stock checks and inventory support
* Assisting with movement of stock across departments (may involve use of company vehicle)
* Supporting general administrative tasks on-site
* Ensuring compliance with all health & safety policies and procedures

ESSENTIAL REQUIREMENTS:
* Strong IT literacy, including professional email communication and data entry
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, customer-focused environment
* Willingness to undertake manual handling tasks where required
* Reliable, organised, and able to work independently or within a team

DESIRABLE:
* Full, clean UK driving licence (beneficial but not essential)
* Previous experience in a similar operational or customer-facing role

ADDITIONAL INFORMATION:
* Interviews will be conducted face-to-face on-site (one-stage process)
* Hiring manager availability may vary due to annual leave and bank holidays
* Good public transport access via nearby bus routes (limited train access)
* Supportive on-site team environment

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.