Inbound Customer Service Advisor

Carbon60 are currently looking for a number of Inbound Customer Service Advisors to join a major energy provide based in Cardiff.

This position is a 12 month contract with the potential of extension offering an hourly rate of £14.79 per hour. There is a hybrid aspect to this role where you will be able to work from home 2-3 days per week.

We're looking for call centre representatives who are committed to delivering First Call Resolution (FCR) - resolving customers issues accurately and efficiently during the first interaction. In this role, your ability to listen, think critically and communicate clearly will make a real impact on customer satisfaction and loyalty.

Your Role:

• Respond to inbound customer inquiries via phone showing professionalism and empathy
• Diagnose issues and provide effective solutions on the first contact whenever possible
• Use internal systems and knowledge bases to assist customers confidentially
• Document interactions clearly and accurately
• Collaborate with team members to share knowledge and improve processes

What we are looking for

• Experience in a call centre or customer service role
• Strong communication and active listening skills
• Strong problem-solving mindset with a focus on first call resolution
• Ability to work independently and as part of a team
• Tech - savvy and comfortable navigating multiple systems

If you are interested in this position please apply with an updated CV and one of our consultants will be in touch.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.