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Tax Collection Officers

Job Type
Contract/Temporary
Location
Exeter, Devon
Salary
From £13.69 per hour
Job Ref
BBBH160528_1744384432
Date Added
April 11th, 2025
Consultant
melissa gourlin

Tax Collection Officers

Location: Exeter

Date: 28/04/2025 to 30/06/2025

Shift Pattern/ Hours : Monday to Friday 09:00 AM TO 16:00 PM

Salary: £13.69 per hour

What you will be responsible for:

  • Monitor accounts in arrears and initiate recovery actions as needed.
  • Assess overall debt and agree on sustainable repayment plans.
  • Support customers in financial hardship by offering advice, conducting income/expenditure analysis, and identifying appropriate solutions.
  • Prevent debt escalation through early-stage intervention.
  • Refer complex or multi-debt cases to appropriate colleagues.
  • Deliver customer support via phone, email, letter, and face-to-face interactions.
  • Liaise with third-party representatives and update records accurately.
  • Recommend cases for write-off when appropriate.
  • Handle associated administrative tasks and maintain up-to-date records.
  • Provide input on service improvements and support team performance.
  • Offer guidance and support to colleagues as required.
  • Perform any other duties relevant to the role

Requirements:

  • IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial proven equivalent experience
  • Adequate current experience of working within a high pressure income recovery and customer focussed environment
  • Good current knowledge of Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip and Workflow systems, and associated modules
  • A working knowledge of financial customer solutions available including payment arrangement, discretionary funding and write off with the ability to explore sustainable ways to maintain and maximise the councils income in a customer focussed way
  • An understanding of financial regulation and rules in relation to customer payments e.g. direct debit guaranteen

Please apply with your CV or contact Melissa +442920034975

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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