Metering Service Advisor

METERING SERVICE ADVISOR

Carbon60 are looking to recruit a Metering Service Advisor to work for a large utilities company based in Cardiff.

ROLE: Metering Service Advisor

SALARY: £14.79 p/h, circa £28,400 per annum (PAYE)

JOB TYPE: 3 months with extension likely

LOCATION: Pontprennau, Cardiff Gate (CF23)

HOURS: Full time, 37 hours, Monday to Friday

WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.

THE ROLE:

• Enter meter readings accurately into internal systems.
• Work extensively with spreadsheets to manage and analyse data.
• Support efforts to improve metering performance metrics.
• Handle technical and flow-based processes involving communication with third parties.
• Send and track data flows related to metering queries.
• Make outbound calls to customers and third parties to resolve issues.
• Respond to inbound customer queries as required.
• Collaborate with internal teams to ensure data accuracy and timely query resolution.

THE SUCCESSFUL CANDIDATE:

• Utilities background is desirable.
• Excellent phone manner and good working knowledge of Microsoft Office packages, (Word and Excel) is essential.
• Previous experience of working within a Customer Service environment.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Training will be provided.

Application by CV or call Paloma Lopez at Carbon60 on 07767 246 863.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.