Background & Challenge

We are proud to have worked with a leading facilities management organisation since 2014, supporting them to recruit staff to work on their client sites. Having shown strong growth with their hard FM services across healthcare, defence, government, justice and more, we have become their recruitment supplier of choice across all verticals.

As their chosen recruitment partner we are often based on our client’s site, in direct contact with (and accountable to) both organisations. This required excellent communication skills and fully integrating into both clients’ teams and locations.

An added challenge is presented by working in the FM market, where margins are typically narrow, with budgets needing to be carefully managed. It’s not unusual for pay rates to be lower than market value, meaning that recruitment in this area is particularly testing.

Solution

Our extensive experience in the FM sector meant that we were very aware of the market issues faced by our clients. High-pressure positions, low rates, and time-critical, roles came with common problems we’ve faced and overcome with customers previously.

Carbon60 appointed a dedicated Account Manager to take care of all requirements across the whole of the UK. This would ensure consistency and outstanding customer care, regardless of location or requirement. Playing an integral part in their recruitment strategy, our Account Manager typically oversees between five and eight live roles at any one time.

Where high volumes of hires are required at one time, our Account Manager will engage with the FM consultants at each of our national branches and/or our Central Resourcing Centre.

Our Account Team also worked hard to build a strong relationship. This has seen us gain a deep understanding of not only their hiring needs and role requirements, but departmental and company culture and how it fitted into the overarching vision, mission, and values. We’ve been able to incorporate this information into a vacancy brief which is shared with everyone involved in the contract and means we can more efficiently identify the most suitable candidates.

Additionally, we identified areas in which we could provide further value. We deliver insight on the current market and pay rates and have implemented measures for managing the candidate journey to ensure candidates start and both candidate and employer are satisfied.